Brompton-on-Swale C.E. Primary School
Having the courage to shine

Complaints Procedure

As a school, we always try to resolve any parental concern as quickly and as sensitively as we can.  In the majority of cases this is undertaken by a child's class teacher, or in some cases a senior member of staff or the headteacher.

We sincerely hope that you never need to download these documents!  However, if you would like to know more about our complaints procedure (we have adopted the North Yorkshire County Council model) please click the link below.  

Complaints Leaflet for Parents

Complaints Policy

Policy for managing serial and unreasonable complaints